Privacy Policy for QuickDM
Effective Date: 08/03/2026
1. Introduction
Welcome to QuickDM ("we," "our," or "us"). We provide a Software as a Service (SaaS) platform that enables businesses to manage customer communications via the WhatsApp Business API. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services at https://quickdm.in/.
2. Information We Collect
To provide our WhatsApp messaging services, we collect and process the following types of data:
Account Information: Name, email address, phone number, and billing details of our clients.
Meta Platform Data: When you connect your WhatsApp Business account to QuickDM, we process data provided by Meta APIs. This includes WhatsApp phone numbers, message content, timestamps, and customer profile names.
Usage Data: IP addresses, browser types, and interaction metrics within our SaaS dashboard to monitor and improve system stability.
3. How We Use Your Information
We use the collected data strictly to provide, maintain, and improve our services. Specifically, Meta Platform Data is used exclusively to:
Facilitate the sending and receiving of WhatsApp messages on behalf of our clients.
Display chat histories and analytics within the client's private dashboard.
Provide customer support and troubleshoot technical issues related to message delivery.
Note: We do not sell, rent, or use Meta Platform Data for our own marketing purposes.
4. Data Sharing and Disclosure
We only share information with third parties in the following circumstances:
Service Providers: With cloud hosting providers required to run our infrastructure securely.
Meta/WhatsApp: Data is inherently routed through Meta's infrastructure to facilitate the WhatsApp Business API functionality.
Legal Compliance: If required by law or in response to valid requests by public authorities.
5. Data Security
We implement industry-standard security measures, including encryption in transit (HTTPS/TLS) and at rest, to protect your data and your customers' data from unauthorized access, alteration, or destruction.
6. Data Retention and Deletion
We retain client and message data only for as long as necessary to provide our services or comply with legal obligations.
User Rights: Clients can request to access, correct, or delete their data at any time.
Data Deletion: If you wish to disconnect your WhatsApp account and delete your Platform Data from QuickDM, you can do so directly within your account settings or by contacting us at support@quickdm.in. Upon request, all associated Meta Platform Data will be permanently purged from our active databases within 30 days.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@quickdm.in
Website: https://quickdm.in/